Complaints and return rules applicable in the epiżamka.pl online store
Right of withdrawal
1. Pursuant to the Act of 30 May 2014 on consumer rights, the Customer who is a Consumer, hereinafter referred to as the Buyer, may withdraw from the contract in writing without giving any reason within 14 days from the date of receipt of the shipment. For this purpose, the Customer should submit a written statement of withdrawal from the contract, sending it to the following address:
Anna Pham ANIAPHU
st. Nadrzeczna 7C/box D10
05-552 Wolka Kosowska
and immediately return the goods to the Store to the above-mentioned address at their own expense, at the latest within 14 days from the date on which they withdrew from the contract. The store does not accept any COD shipments.
2. Returned goods must be complete. The goods should be returned unchanged, unless the change was necessary within the limits of ordinary management, i.e. the customer should handle the goods bearing in mind the need for its possible, later return. The customer is responsible for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
3. If the above conditions are not met, the product will not be accepted.
4. Returns without original proof of purchase will not be accepted.
5. We send back the amount due for the returned goods immediately (at the latest within 14 days from the date on which he withdrew from the contract), by bank transfer to the provided account number, after confirming that the returned product meets the above-mentioned conditions.
6. On the terms set out in the Act on consumer rights, the Store may withhold the reimbursement of payments until you receive the item back or provide proof of its return, whichever occurs first.
7. The returned goods should be secured in such a way that they are not damaged during transport.
8. The customer has the right to view the delivered goods in a way that he could do in a stationary store. If the thing does not meet his requirements, he cannot use it freely. When this happens and the customer wants to withdraw from the contract, the Store has the right to charge it with additional costs due to the decrease in the value of the goods.
9. Goods made to individual order and with full personal personalization are not subject to return.
Complaints
1. If, after receiving the goods, the Customer finds technical defects or damage caused during delivery, he should send it to the address of the store. The returned goods must be accompanied by a proof of purchase and information about the product's defect.
2. Differences in the appearance of the goods ordered and received, resulting from incorrect settings of the Customer's monitor parameters, are not grounds for a complaint or return of goods.
3. Quantitative complaints or complaints regarding mechanical damage caused during transport will be considered only on the basis of a written complaint protocol in the presence of the forwarder, according to the internal procedures of a given forwarder.
4. When receiving the package, pay attention to its condition, whether it has any external signs of damage. Checking the condition of the shipment and determining the nature of the violation or destruction of the packaging made in the presence of the courier or postal worker, including the preparation of a damage report, will make it easier for the Store to consider the complaint.
5. Before packing the packages, we carefully check whether the products sent are in accordance with the order and whether they are they are not damaged and do not bear any other signs disqualifying them from being sent. However, it may happen that the goods have hidden defects, invisible at the time of sale.
6. If a product defect is found and the Consumer uses the rights arising from the warranty, the Consumer is entitled in particular to submit a complaint. On the terms set out in the Civil Code, the Consumer may request:
- replacement of the product with a defect-free one,
- product repair,
- lowering the price of the product,
- or may withdraw from the sales contract.
7. In the case of product defects, the Customer should send the advertised articles to the following address:
Anna Pham ANIAPHU
st. Nadrzeczna 7C/box D10
05-552 Wolka Kosowska
8. The store does not accept any COD shipments. The costs of returning the advertised goods are borne by the Buyer.
9. Before returning the advertised product, please contact me in advance by e-mail or telephone to determine the details of the complaint.
10. We consider complaints immediately after receiving the shipment. If the complaint is accepted:
- we reimburse the Buyer for the additional shipping costs incurred,
- the advertised product is replaced with a full-fledged one or another agreed with the Buyer,
- in the absence of the possibility of exchange, we return the money for the advertised product,
- we refund the money immediately.
11. The store will respond to the complaint and inform the customer about further proceedings immediately, but at the latest within 14 days from the date of receipt of the complaint.
12. In the case of the sale of a product in trade between entrepreneurs pursuant to art. 558 § 1 of the Civil Code, the parties exclude the Store's liability under the warranty for physical and legal defects of items, in particular, they agree that the Store is not liable for hidden defects of the object of sale.
Refunds to Customers
1. In the event of circumstances obliging the Store to return the amounts paid by the Customer to the Store, the refund takes place within the following dates:
- in the case of a complaint within 14 days from the date of its consideration by the Store;
- in the event of the Consumer's withdrawal from the contract within the time limit specified in Chapter III point 5 of the Regulations;
- in case of cancellation of the order within 14 days from the date of its cancellation.
2. In the event of withdrawal from the contract by the Consumer in accordance with the provisions of Chapter III of the Regulations, if the Consumer has chosen a method of delivering the item by the Store other than the cheapest method of delivery offered by the Store, the Store shall refund the cost of delivery of the order to the Consumer in the amount of the cheapest method of delivery offered by the Store.
3. The store is not responsible for failure to refund or its delay, if any this is due to the Customer providing incorrect personal data (name, surname, address) or an incorrect account number.
4. If a correcting invoice is issued, the invoice will be issued by the Store at the time of refunding the money to the Customer's account. The invoice will be sent to the Customer by e-mail to the e-mail address provided when placing the order and posted on the website in the Customer Account, in My receipts - payment adjustments, to which the correcting invoice applies.
Refunds or Exchanges
1. In the epiżamka.pl store, the customer can return or exchange products ordered online.
2. The customer can return or exchange the ordered products through the customer panel. After logging in, fill out the appropriate form in Details in History and order details.
3. Another form of return or exchange may be an e-mail contact with BOK at the following address: sklep@epizamka.pl.
4. Goods made to individual order and with full personal personalization are not returnable.